Case Studies — ForwardEdge Solutions

Ambient AI & clinical workflow

Ambient documentation that clinicians actually adopted

40%+ less documentation time, across 1,500+ providers

Challenge

A large, multi-site safety-net health system faced mounting clinician burnout, with providers losing hours of after-clinic "pajama time" to charting.

Approach

Led selection and phased rollout of an ambient AI documentation assistant, paired with hands-on onboarding, super-user support, and clear adoption metrics. Treated as a change program, not a software install.

Result

1,500+ providers live with 65% uptake in eight weeks, 250,000+ notes generated, and a 40%+ reduction in documentation time.

Digital engagement & EHR optimization

Rescuing clinicians from in-basket overload

52% lower EHR in-basket volume

Challenge

An overflowing EHR in-basket buried clinicians under messages, adding cognitive load and delaying responses to patients.

Approach

Cleared the legacy backlog, re-engineered message routing and pools, introduced AI-drafted reply support, and stood up governance to keep volume in check.

Result

3M+ legacy messages cleared, in-basket volume down 52%, and time-in-basket per appointment reduced by 11%.

Data, analytics & predictive ML

Predictive models that paid for themselves

$1M+ in annual savings

Challenge

Operational and clinical decisions were largely reactive, missing chances to intervene earlier and reduce avoidable cost.

Approach

Designed and deployed models with clinical decision support embedded directly in clinician workflow, tied to measurable quality and cost targets.

Result

$1M+ in annual savings and 100+ quality suggestions surfaced to clinicians, roughly 55,000 every month.

AI that reached the frontline

Ambient documentation that clinicians actually adopted

Challenge

Approach

Result

Rescuing clinicians from in-basket overload

Challenge

Approach

Result

Predictive models that paid for themselves

Challenge

Approach

Result

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